Careers

We are seeking dedicated and customer-focused individuals to join our team as Chat Agents. As a Chat Agent, you will be responsible for providing exceptional customer service and support through online chat platforms. Your primary goal will be to engage with customers, address their inquiries, and deliver prompt and accurate solutions.

Responsibilities:

• Respond promptly and professionally to customer inquiries through chat platforms.
• Provide accurate information regarding products, services, and company policies.
• Assist customers with product selection, order placement, and issue resolution.
• Engage in proactive communication to upsell or cross-sell relevant products or services.

Requirements:

• High school diploma or equivalent; further education is a plus.
• Proven customer service experience, preferably in a chat-based support role.
• Excellent written and verbal communication skills.
• Proficient in typing with a high level of accuracy.
• Ability to multitask and prioritize workload effectively.
• Familiarity with CRM systems and chat platforms is a plus.
• Flexibility to work in rotational shifts, including weekends and holidays.
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, patience, and empathy towards customers.

Join our team as a Chat Agent and contribute to providing exceptional customer experiences. Apply today with your updated resume and cover letter detailing your relevant experience and skills.